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Refund Policy

Refund Policy

 
Last Updated: 10 FEB 2025
 
 
Thank you for shopping with INSAAZ! If you are not completely satisfied with your purchase, please review our refund and return policy below.
 

Replacement Policy

 
We do not offer refunds unless the product is damaged. However, replacements are available for size issues under specific conditions.
 
Definitions
 
• “Company,” “We,” “Us,” or “Our” refers to INSAAZ.
• “Goods” refers to items available for sale.
• “Orders” refer to requests placed by customers to purchase goods from us.
• “Website” refers to insaaz.com.
• “You” means the individual or entity using our services.
 

Order Cancellation

 
For any order-related concerns, please contact us at contact@insaaz.com.
 
Conditions for Replacement 
 
To be eligible for a replacement:
• Goods must have been purchased within the last 7 days.
• Items must be returned in their original packaging.
• Customized or personalized products are not eligible for replacement.
 
We reserve the right to deny any replacement requests at our discretion.
 

Returning Goods

 
1. Refund for Damaged Products
 
We strive to provide high-quality products, but if you receive a damaged or defective item, we’ve got you covered.
 
    • If the product is damaged upon arrival, you can request a refund within 7 days of purchase.
    • The refund amount will be credited to your original payment method within 48 – 72 hours after approval.
    • Customers will not be responsible for return shipping costs.
    • Our courier service will arrange a pickup from your location for the return process.
2. Return & Replacement
 
If you wish to return a purchased product, you need to select a valid reason for the return:
 
    • Size Issues: You can opt for a size exchange instead of a refund while initiating the return request.
    • Product Dislike: If you didn’t like the product, you must provide a specific reason or feedback for returning it.
 
All returns must be initiated through our website, and our team will ensure a smooth return process.
 

Contact Us

 
For any inquiries regarding our refund and replacement policy, please reach out to us at:
 
• Instagram: Insaaz